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Service mapping the Department for Education
The Department for Education (DfE) runs over 400 digital services that reach into every corner of education. I recently led a service mapping discovery to understand this complex and important...
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Progressing through alpha: putting user needs first
My name is Juliet Blomfield and I’m the content and communications manager for the data exchange project at the Department for Education (DfE). The data exchange project aims to: make it easier to...
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What we learned on the schools discovery
Hello. My name’s Dan and I’m a service designer at the Department for Education (DfE). I led the schools discovery – one of two initial discoveries kicked off by Mark O'Neill, Chief Digital and...
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How we're creating a national teacher vacancy service
What do NHS professionals and civil servants have but teachers don’t? One thing is a single jobs website to search for new roles. While there are a number of large commercial sites where teachers look...
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Using agile methods to help parents choose the right school
I recently joined an agile team as Associate Product Manager, looking at School Performance Tables. This is my first real experience of digital and agile ways of working. What does it mean to be part...
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Making a game to understand post-16 choice behaviour
A discovery looking at post-16 choices was one of the the projects recommended by Department for Education’s service mapping earlier this year. In future, students at 16 will need to choose between A...
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Using pair writing to improve internal guidance
In the Department for Education’s (DfE) digital, data and technology team (DDaT), we’ve identified a need for simpler guidance on internal buying (‘procurement’) processes. Our research has shown that...
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Introducing the User Centred Design Lab
My name is Kate and I head up the ‘User Centred Design Lab’, a new team based in the South East and South London region at the Department for Education (DfE). We’re working in an agile way to identify...
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